Returns and Exchanges

If you have pre-ordered one of our Joshua and Jane pieces or ordered a custom-made design, we do not offer refunds or exchanges for delay with the delivery of your piece. This includes refunds/ exchanges of full payment or part-payments/ instalments of your order.

Unfortunately due to the global shipping crisis which is particularly affecting shipping from India, we are encountering significant delays on our pre-order and custom order pieces. We do not offer refunds or exchanges for delay as unfortunately the delay is completely out of our control. We are committed to transparency with our customers about how our expected wait-times of approximately 12-14 weeks are only a guide. We are also committed to keeping our customers as informed as possible about any delay we may be encountering with the order.

We will happily offer a credit note or exchange for a bone or pearl inlay Joshua and Jane piece returned within 14 days of purchase, given that the piece is in the same condition in which it was purchased and/or the original packaging.

We cannot accept returns or exchanges for change of mind on any custom made/ bespoke items or gift vouchers. This includes if there is a variation in the item which you have ordered. Please note that there is a natural amount of variation that comes with handmade items which is to be expected in bone inlay furniture. The colour, finish and design can vary slightly piece to piece, so bear this in mind when placing a pre-order or custom order with us.

Joshua and Jane credit notes are able to be used on our online store.  Please contact us if you are having any issues with using your credit note on our website.

As above, please note that we do not offer exchanges for change of mind on custom made/ bespoke items. 

To initiate an exchange, please contact the Joshua and Jane team on 0401 869 990 or hello@joshuaandjane.com.au within 14 days of receiving your item.

After discussing the details of your exchange with the Joshua and Jane team, you will need to return your Joshua and Jane piece to us by coordinating a time with our delivery men or by return fragile postage. Once the item arrives safely and is confirmed to be in the same condition in which you purchased it and/or in the original packaging, we can commence the exchange process.

Premium quality craftsmanship is of utmost important to us. Each Joshua and Jane bone inlay and pearl inlay piece is carefully inspected for faults and imperfections before sale. If a Joshua and Jane piece is deemed faulty, we will offer a refund, replacement or a credit note.

To initiate a refund, please contact us on 0401 869 990 or hello@joshuaandjane.com.au within 48 hours of purchasing or delivery of your item. Please include images and details of the damaged item in your correspondence with us. 

Whilst working with you, the Joshua and Jane team will assess the faulty or damaged piece and organise for a mutually suitable course of action. This may be a refund, replacement or partial credit. We are dedicated to reaching a fair outcome which you are happy with.

Warranty

We are passionate about quality control and attention to detail.

In the unlikely event that you experience an issue with your Joshua and Jane piece during the warranty period please contact us on 0401 869 990 or hello@joshuaandjane.com.au.

For all enquiries relating to our furniture and homewares, orders and deliveries please contact our team on 0401 869 990 or hello@joshuaandjane.com.au.